Terms & Conditions

1. Appointments and cancellations

Please give as much notice as possible if you need to reschedule or cancel an appointment. Appointments cancelled with less than 24 hours' notice, or missed without notice, will be deducted from your block. Any exceptions are at Clare's discretion, subject to your statutory rights.

2. Session blocks

Sessions are normally 45 minutes. A block of five sessions is valid for seven weeks from the date of the first session in that block, unless otherwise agreed. The price and number of sessions will be confirmed when you purchase a block. Any applicable statutory cancellation or refund rights remain unaffected.

3. Health and exercise

Please provide accurate health information and tell Clare promptly about any new symptoms, injuries, medical conditions, pregnancy-related changes or medication that could affect your training. Training may be adapted or paused where appropriate. Stop exercise and tell Clare immediately if you feel pain, dizziness or otherwise unwell.

4. Changes to appointments

If Clare needs to cancel an appointment, the session will be rescheduled at a mutually convenient time or the unused session credited or refunded as appropriate.

5. Personal information and UK GDPR

Your personal and health information will be handled securely and in accordance with UK GDPR and applicable data protection law, and used only as necessary for your training and related administration. A privacy notice is available on request.

6. Responsibility

Exercise involves some inherent risk. Please follow coaching instructions, use equipment as directed and raise any concerns. Nothing in these terms limits your statutory rights or excludes liability that cannot lawfully be excluded.